Admin Panel Documentation

Dashboard

The Dashboard gives you an overview of your business — key figures, charts and top performers — built fresh each time you load the page.

How to Use

1. Access from main navigation or homepage
2. Review key performance indicators (KPIs)
3. Analyze trends using interactive charts
4. Click a product in Top Selling Products to open it
5. Switch the Business Analytics select between Overall statistics, Today’s Statistics and This Month’s Statistics

Employees

Manage admin staff, define roles, set granular permissions, and control access to different admin panel modules.

Create Employee Roles

1. Navigate to Employees → Employee Role Setup — the page opens with the role form at the top and the existing roles listed below
2. Enter a role name
3. Select permissions for each module (Orders, Products, Reports, etc.)
4. Click Submit

Add New Employee

1. Go to Employees → Employees
2. Click Add new
3. Fill in personal details (name, email, phone)
4. Assign a role from the dropdown
5. Upload an employee photo — it is required and the form will not save without one
6. Set login credentials and save

Two-Factor Authentication

Every admin, employee and vendor can protect their own sign-in with a six-digit code from an authenticator app — Google Authenticator, Microsoft Authenticator, Authy or any other TOTP app. It is each account's own choice, not a store-wide switch.

1. Open the profile menu at the top right and choose Two-Factor Authentication. Vendors find the same item in the vendor panel's profile menu
2. Scan the QR code with the authenticator app, or type the key shown beneath it
3. Enter the 6-digit code the app shows and click Verify and turn on
4. Save the eight recovery codes that appear — Copy or Download them. Each one signs you in once if the phone is lost, and they are not shown again

From then on the sign-in asks for the code after the password, with Use a recovery code instead for a lost phone. The same page later offers Create new codes and Turn off; both ask for your password and a code. The setting belongs to the account, so an admin or employee who signs in to the store app is asked there too. Five wrong codes within 15 minutes lock the account's code step for 15 minutes, wherever they were typed.

Account Lockout

Wrong passwords at the admin, employee and vendor sign-in — and at a delivery man's sign-in to the delivery app — count against the account, not the network they come from. After Maximum login hit wrong passwords the account is refused for the Temporary login block time, whichever address the attempts come from, and a correct sign-in clears the count. Both numbers are set under System Setup → Login Settings → OTP & Login Attempts and also govern customer sign-in. A value of 0 switches the lockout off.

Store Management

Manage multiple store locations, branches, inventory, and store-specific operations including POS and WhatsApp integration.

Key Features

• Dashboard — activity across all branches
• Branch Management — Create and manage multiple store locations
• Store Managers — Assign store-level administrators
• Store List and Store Settings — open a single branch and configure it
• Store Orders and Store Analytics — orders and performance per branch
• Store Products, Store Inventory and Store Reports — one branch's catalogue, stock and figures
• All Products, Add New Products and Import Products — the admin store's own catalogue
• POS Orders — Point-of-sale transactions per branch
• Bulk WhatsApp — Send one message to several stores' WhatsApp numbers (through Twilio when it is configured; otherwise a click-to-chat link is prepared per store for you to open and send)
• Inventory Management — Track stock levels and set alerts

How store stock and prices work

• One stock record per store, product and variant. Every sale, cancellation and return takes from, or gives back to, the store it came from — each order line remembers whose stock it took, so a cancelled line goes back once, to the right place
• A storefront order filed under a store takes that store's stock, checkout checks the same stock, and the storefront labels show what the shipping store holds, per variant too
• Price override — set when adding products on Add products to store or when editing a line of the store's inventory. It replaces the price (every variant's) for that store, with no catalogue discount on top. It is charged at the admin and store-app tills, and on the storefront when the customer buys from the store's own page. Leave it empty to use the product's own price
• Store Settings — per store: the Low stock warning threshold (default 10), which the store's low-stock counts and alerts use; an Order notification email that receives a copy of every new storefront order filed under that store (nothing is sent while it is empty); and the store's WhatsApp number
• Store reports count revenue as money received: paid orders that were not cancelled, failed or returned
• Staff tied to a store see and change their own store only, in the panel and in the store app. They cannot grant anyone more than their own modules, and never the super admin role

Setup Steps

1. Activate the Store Management module from the activation page
2. Create store branches with location details
3. Assign managers to each location
4. Add products to store inventory
5. Configure receipt printers for in-store transactions under Printer Settings, below POS in the sidebar

POS System

Point-of-sale system for in-store transactions at physical locations.

Payment methods at the till

Selling from a store

With the Store Management add-on active, the admin POS sells from a store rather than the central stock: the products and stock shown are that store's, a store's price override is charged, and the order is filed under the store. The Select store list at the top of the product section decides which one. Only the super admin can switch between the active stores (the first is picked on opening). Staff tied to a store always sell from their own store and cannot switch, and staff with no store are told the account is not assigned to one and cannot place a sale.

POS Workflow

1. Access POS from main menu
2. Search by product name or SKU and add products to the cart — or scan a barcode label, which carries the product code or the SKU of a particular variant
3. Adjust quantities as needed
4. Apply discounts or coupons
5. Select payment method
6. Take the payment and place the order, then print the receipt from the order screen — printing goes through your browser's own print dialog

Printer Settings

Navigate to Printer Settings (below POS in the sidebar). The page lists the thermal receipt printers you have set up, each with a status switch, an edit action and a delete action.

1. Click Add New Printer
2. Enter a Printer Name and the Store Location it stands in — for example “Counter 1, Main Floor”
3. Enter Characters Per Line (typically 32 on 58 mm paper, 42 on 80 mm) and the Paper Width in millimetres (commonly 58 or 80)
4. Optionally link the printer to a Store. POS picks that printer when that store is selected at the till
5. Set the Store Name and the two Store Address lines printed at the head of the receipt. The store name is filled in from the linked store and can be edited if the receipt should read differently
6. Click Save Printer

Order Management

The Order Management section in the admin sidebar contains Orders, Shipping Providers, Shipping Calculator, and Refund Requests.

Orders

Navigate to Order Management → Orders. Filter orders by status using the sidebar sub-menu:

Courier updates and tracking

• Couriers move orders forward only. Shiprocket, Shiprocket Local Quick, Shadowfax, Easyship and ShipEngine status updates advance an order — shipped, out for delivery, delivered, or returned / failed — never backwards, and never out of delivered, returned, failed or canceled
• The customer sees one tracking timeline whichever courier carries the order and whichever theme the store uses, and the customer app shows the same journey with the carrier's details and its own tracking link
• What a vendor may set depends on the shipping responsibility (Business Setup → Shipping Method). With admin shipping a vendor can set pending, confirmed and packaging only; with vendor-wise shipping also shipped, out for delivery, delivered, returned, failed and canceled. The vendor panel and the vendor app both enforce this

How to Process an Order

1. Go to Orders → Pending to see new orders
2. Click an order ID to open order details
3. Review items, quantities, customer info, delivery address, and payment status
4. Choose Confirmed in the Change order status dropdown — there is no separate Confirm button
5. Once packed, set the same dropdown to Packaging
6. Assign a delivery man here, or let a courier take it: setting the order to the courier hand-off status (Shipped unless changed under Shipping Providers) hands it to its courier. Each courier also has its own Orders screen — for example Shiprocket Management → Shiprocket Orders — to ship, print labels or retry by hand
7. Set the status to Out for Delivery — the customer is notified; a tracking number appears when a third-party courier was used
8. On delivery, the status is set to Delivered — by you on this screen, or by the delivery man in the delivery app

Shipping Providers

Navigate to Order Management → Shipping Providers. View and manage all connected shipping integrations.

• View every installed shipping provider — Shiprocket, Shiprocket Local Quick, Shadowfax, Easyship and ShipEngine
• Check whether each one is installed, enabled and registered, and where it sits in the quote order — and refresh that status
• Test a provider's connection, and open its own settings pages
• Edit the order in which providers are asked for a quote (Checkout Quoting → Edit Priorities)
• Trigger Status Settings — the Order Status Trigger is the courier hand-off status: Confirmed, Processing, Shipped (the default) or Out for Delivery. When an order reaches it, the order is handed to the courier checkout priced it with. Only an order priced by hand (manual shipping) goes to the provider chosen under Active Provider Settings, with Enable Fallback to Alternative Providers deciding whether others are tried if it fails
• Shiprocket Local Quick and Shadowfax (courier and Hyperlocal) receive their orders as soon as they are placed, not on the trigger status — Shadowfax only once the order is cash on delivery or paid, and Quick books its rider at once only for those orders

Shipping Calculator

Navigate to Order Management → Shipping Calculator. Configure the smart auto-calculation engine.

• Enable/Disable Adapters — toggle each shipping provider on or off
• Set Priority — assign priority numbers (1–100, lower = tried first)
• Test Connection — verify API credentials for each adapter
• Fallback Order — system auto-falls back to next adapter if the primary fails
• Manual shipping is always available as the last-resort fallback

See Shipping Auto-Calculation in the configuration docs for detailed setup.

Refund Requests

Navigate to Order Management → Refund Requests. Manage customer refund requests with status filters:

How to Process a Refund

1. Go to Refund Requests → Pending
2. Click on a request to view details — order info, refund reason, customer message, and images
3. Review the original order and delivery status
4. Click Approve to accept or Reject with a reason
5. After approving, use Refund and choose Cash, Digitally paid or Customer wallet — the wallet option appears only when the wallet feature is on with refund-to-wallet switched on — then record the payment reference
6. Tell the customer yourself: no message is sent automatically when a refund is approved, rejected or paid

Product Management

Comprehensive product catalog — categories, brands, attributes, inventory for both in-house and vendor products.

Add New Product

1. Navigate to Product Management → Admin Store Products → Add New Product
2. Fill in product name and description
3. Select category, subcategory and brand — a brand is required
4. Set pricing (purchase price, selling price, discount)
5. Upload product images and gallery
6. Optionally add the product's video links — a YouTube video link and an Instagram link, each pasted as its site gives it. The product's page plays the YouTube video and shows the Instagram post or reel; a link to an Instagram account is shown as a link
7. Configure attributes and variations (size, color, etc.)
8. Set inventory quantity and SKU
9. Add SEO information and save

Sorting a list. The headings of the product list — number, name, type, price, featured and status — each carry an arrow up and an arrow down: click one to sort the table by that column, or the heading's words to turn the order round. The lists of categories, sub categories, sub sub categories and brands sort the same way, and so do the order lists of the admin panel and the vendor panel (by number, date, amount, and status or payment method). A search or a filter stays in force while you sort.

Other screens in this section

• Category Setup — Categories, Sub Categories and Sub Sub Categories
• Brands — add a new brand, or work through the brand list
• Product Attribute Setup — the attributes variations are built from
• Admin Store Products — Add New Product, Product List, Bulk Import and WooCommerce Import
• Vendor Products — New Products Requests, Approved Products, Denied Products, and Product update requests when per-product shipping-cost approval is switched on
• Product Gallery — every product image in one place

GST & Tax Management

MyntCart has three separate tax management sections in the admin sidebar — GST Management, Tax Management Tools, and Commercial Tax Management.

GST Management

How to Add a GST Slab

1. Navigate to GST Management → Add New GST
2. Enter the Tax Slab percentage — 5, 12, 18 or 28, for instance. CGST, SGST and IGST fill in from it
3. Click Create Tax Rate

GST Filing (GSTR-1)

GST Filing builds the shop's monthly GSTR-1 return from the sales it has already recorded and hands you the JSON file the GSTN Returns Offline Tool uploads. Nothing is sent to the government from MyntCart: you generate a period, check it, download the file, and upload it yourself. It covers the shop's own sales only — a vendor's supplies are the vendor's own return.

Before the first period

1. Set the store's state under System Settings → Business Setup → General. The GSTIN is checked against it.
2. Open GST Management → GST Filing and enter the shop's GSTIN and registered legal name. The GSTIN is validated for shape and check character, and its first two digits must match the store's state — a GSTIN from the wrong state would produce a return that is wrong in every row.
3. Give every product an HSN code. The code is copied onto each sale as it happens; a sale made before the product had one falls back to the product's current code and is flagged.

How to generate a period

1. On GST Filing, choose the month and year and click Generate.
2. The period screen opens with four panels: totals by section (B2B, B2CL, B2CS, nil-rated), the line table filterable by section and searchable by order id, the warnings grouped by severity, and these need a credit note.
3. Work through the warnings. Blocking ones disable the download until fixed — a missing HSN, a delivery address whose state could not be resolved, a filer GSTIN that is not set. Advisory ones are for your accountant — untaxed shipping, a derived rate that is not a statutory slab, an order excluded because its tax was never recorded.
4. For a B2B sale, open the order under Order Invoices (or Orders) and enter the buyer's GSTIN in the Buyer GSTIN card, then Regenerate the period. Buyer GSTINs live outside the snapshot, so they are always picked up on regeneration.
5. Download the GSTR-1 JSON and upload it in the Returns Offline Tool. The Check sheet (CSV) lists every line for reconciliation against your books.
6. Once the return is filed on the portal, click Mark as filed. The period becomes read-only and its JSON stays reproducible exactly as filed.

What the return contains

Tax Management Tools

How to Use Tax Toggle

1. Navigate to Tax Management Tools → Tax Toggle System → System Status
2. Read the Current tax mode panel to see which engine is live
3. Switch engines from the menu on the Commercial tax system card — Enable commercial tax or Disable commercial tax. Both ask you to confirm first
4. The same menu offers Migrate legacy data, which copies each existing GST slab across as a Commercial Tax rule that sets the same rate. It only ever adds, and skips slabs it has already copied
5. Compare Systems sets the two engines side by side before you commit
6. The Quick actions at the foot of the page link to Manage tax rules, Manage GST rates, Compare systems and Commercial activation

Commercial Tax Management (any country)

MyntCart ships with two tax engines and you run one at a time. GST Management is the Indian one: slabs, CGST/SGST/IGST, GSTR-1. Commercial Tax is for everywhere else — VAT in Europe and the UK, sales tax in the United States, GST/HST in Canada, GST in Australia and Singapore, SST in Malaysia — and for a store that sells into several of those countries at once. You switch between the two engines under Tax Management Tools → Tax Toggle System; products keep their prices, and the store starts charging by the other engine's rules.

How it decides the tax on a sale

Every product belongs to a tax class, and a class carries a rate per country with a default for everywhere it does not name. When a shopper adds an item, the store's own country decides the rate. When they choose a shipping address at checkout, the basket is re-priced for the destination: the class's rate for that country, and — where you have set them — the state, province, city or postcode rate for that region. Tax rules and customer groups then adjust the result. The figure charged is written onto the order and never changes afterwards, so invoices and reports show what was actually billed even if you edit rates later.

Setting up a store outside India

1. Activate the module under Commercial Tax Management → Module Activation.
2. Set the store's country and state under System Settings → Business Setup → General. The store's own country is what the basket is priced by until a customer picks an address.
3. Switch the engine under Tax Management Tools → Tax Toggle System and activate Commercial Tax.
4. Under Tax Settings, choose whether your catalogue prices include tax or not. Get this right before entering products: it decides whether a ₹100 / $100 price is the price before or after tax.
5. Under International Tax → Countries, confirm the tax type and standard rate for each country you sell to.
6. Create your Tax Classes. One class with a single default rate is enough for a single-country store. Add a country-specific rate only where it differs, and a rate of 0 where a class of goods is exempt.
7. Assign every product to a class (or allow products without one under Tax Settings).
8. United States and Canada only: enter the state, province and any county or city rates under International Tax → Regions.
9. Optional: add Tax Rules for special cases and Customer Groups for exempt or reverse-charge buyers.
10. Place a test order to a real address and check the tax line on the order and on Tax Reports.

Promotion Management

Banners, coupons, flash deals, and customer notifications to drive sales. The sidebar section is headed Promotion Management.

Create a Coupon

1. Go to Offers & Deals → Coupon — the page opens on the Add new coupon form, with the existing coupons listed below it
2. Enter coupon code and title
3. Choose the coupon type — Discount on purchase, Free delivery or First order — and the coupon bearer; optionally restrict the coupon to one vendor or one customer
4. Set discount type (percentage or fixed amount)
5. Configure minimum order value, maximum discount and the per-customer usage limit
6. Set validity period (start / end dates)
7. Save. Use the status switch in the coupon list below to turn the coupon on or off

Other Promotion Types

• Banner Setup — Promotional banners for homepage and category pages
• Flash Deals — Time-limited offers with countdown timers
• Deal of the Day — Daily featured special offers
• Future Deals — a named campaign with its own product list and run dates. One is published at a time: publishing another takes the place of the one that was. A published deal is shown on the storefront from the day it is published — counting down with Starts in until its first day, and with Ends in from then until its last. The list marks each deal Upcoming, Active or Expired
• Notifications → Send notification — Push notifications to customer apps
• Notifications → Announcement — a site-wide message strip

A flash deal or a Future Deal is a dated list of products with a countdown. It changes no price: what a product costs is its own price and discount.

Theme Features

A short section of the sidebar, headed Theme Features, holds the banners that belong to the storefront theme:

• Promotional Banners — the banners of the home page and the category pages, each filed under the theme that draws it
• All Pages Banner — a banner for the head of a page. Ten pages can have one: the list of products, About us, Contact us, the questions page (FAQ) and the six policies — privacy, terms and conditions, refund, return, cancellation and shipping. Choose the page, upload the picture and publish it; the newest published banner of a page is the one drawn. On the Classic theme the banner lies behind the page's heading, so the heading stays readable over it; Modern and Semi-Classic draw it as a strip across the top of the page. The screen is open to roles that hold the promotion management permission
• Admin Store Banner — the banner of the shop's own store page

Reports & Analysis

Detailed business intelligence — sales performance, product analytics, and transaction history. The sidebar section is headed Reports & Analysis.

Generate Reports

1. Navigate to Reports & Analysis
2. Pick a report from the sub-menu. There is no report-type selector — each report is its own menu item: Sales & Transaction Report holds Earning Reports, Admin Sales, Vendor Sales and Transaction Report, with Product Report and Order Report beside it
3. Narrow the figures with the filters on the page — most reports offer a period or a from/to date range, and several add a vendor or a search box
4. Download the result. Most reports offer an Excel export and a PDF download

User Management

Navigate to User Management section in the admin sidebar. Manage customers, vendors, delivery men, and subscribers.

Help & Support

Navigate to Help & Support section in the admin sidebar. Manage customer communication and support requests.

Inventory Management

Navigate to Inventory Management in the admin sidebar. Track stock levels and monitor product availability across your stores. This section appears only when the Store Management add-on is installed, enabled and licensed.

• Inventory Overview — how many stores and products you have, the total value of the stock you are holding, and how many stores have a low-stock line. Each store below that breaks down into in-stock, low-stock and out-of-stock counts with its own stock value, and a product's stock can be edited in place from that list
• Store Inventories — opens the store list, the way in to a single store and its products
• Inventory Alerts — the products running low or already out. The low-stock line is each store's own Low stock warning threshold from Store Settings (10 until you change it); it is not the stock warning limit on Business Setup → Products

Shiprocket Management

Navigate to Shiprocket Management in the admin sidebar. Requires the Shiprocket add-on module to be activated.

Webhooks and status updates

• The webhook URL ends in api/parcel-tracking/webhook — Shiprocket refuses a URL containing "shiprocket", so the module's address avoids it. Only events signed with the secret count
• Statuses are mapped from Shiprocket's status id and move the order forward only; shiprocket:reconcile catches up hourly
• An order or item cancelled here is cancelled in Shiprocket too, and an item refund is paid to the right customer
• If Shiprocket still holds orders whose order here was deleted, they are hidden from the panel; php artisan shiprocket:cancel-orphans lists them, and with --cancel cancels them in Shiprocket

Shiprocket Local Quick

Navigate to Shiprocket Local Quick in the admin sidebar. Hyperlocal same-day delivery for local businesses. Requires the ShiprocketLocalQuick add-on module.

Shadowfax Management

Navigate to Shadowfax Management in the admin sidebar. Shadowfax is an Indian delivery carrier, offered here as two services: Courier (Shadowfax's Unified API — an AWB per parcel, priced at checkout from a zone rate card you enter) and Hyperlocal (a rider from the pickup straight to the customer, priced per trip live by Shadowfax from map coordinates, or at a flat fee you set). It can also send a rider back to collect a return. Requires the Shadowfax add-on module, and every item in the section is shown in the sidebar to the super admin only; the settings are the super admin's alone, and staff who reach the orders see their own store's.

Setting up Shadowfax Hyperlocal

1. Ask Shadowfax to onboard you for Hyperlocal. It is a separate API from the courier one: Shadowfax issues a client code and either a token or an OAuth client id and secret for each environment, and whitelists this server's IP address
2. In Shadowfax Settings → Pickup address, enter the pickup's Latitude and Longitude — the rider is sent to that map position
3. In the Shadowfax Hyperlocal card, switch on Offer Shadowfax Hyperlocal at checkout, set its Priority, and optionally a Flat Hyperlocal fee (zero charges the customer what Shadowfax quotes for the trip, GST included)
4. For each environment, enter the Client code and either the Token or the OAuth client id and OAuth client secret. Hyperlocal follows the environment chosen at the top of the page
5. Give Shadowfax the Callback URL shown for each environment (it ends in api/shadowfax/hyperlocal/webhook/staging or /production) together with a Callback key you choose; a callback without the key is refused
6. Click Test Hyperlocal connection, then Save settings

How Shadowfax orders move

• An order is sent after checkout, with the service the customer chose, when it is cash on delivery or already paid. One still waiting on its payment goes later — on the courier hand-off status, or by hand with Retry push
• Status callbacks (the courier's at api/shadowfax/webhook/staging or /production, Hyperlocal's as above), Track and the shadowfax:sync-shipments job (every 15 minutes) all move the order forward only
• Cancelling the order here cancels it at Shadowfax; if the parcel is already moving, the cancellation is queued
• Shadowfax refuses a courier shipment worth over ₹50,000 without the seller's GSTIN. The Store GSTIN from the settings is sent automatically, and such a push is refused here, with the reason, while it is empty

Easyship Management

Navigate to Easyship Management in the admin sidebar. A global multi-carrier shipping aggregator — Easyship advertises over 250 courier partners. Requires the Easyship add-on module.

ShipEngine Management

Navigate to ShipEngine Management in the admin sidebar. Multi-carrier shipping through your own ShipEngine account — checkout quotes, shipments booked with the carrier the customer was charged for, labels and tracking. Requires the ShipEngine add-on module.

Global Payment Gateways Module

Navigate to Global Payment Gateways in the admin sidebar. Six international payment providers ship in the module: Adyen, Airwallex, Alipay, Authorize.Net, Checkout.com and Mollie. Wallets and local methods such as Apple Pay, Google Pay and Klarna reach your customers through these providers' hosted payment pages, where your provider account offers them. Requires the GlobalPaymentGateways add-on module.

Setting up each gateway

Each gateway's settings page asks for its keys in test and live mode separately. Where a provider sends webhooks to an address you register, point it at your site's /api/payment-gateways/webhooks/<gateway> address, shown below.

Data Import & WooCommerce Migration Tools

Navigate to Data Import Tools → Import Data in the admin sidebar. Move your WooCommerce or WordPress catalogue, category tree and customer accounts across — or bulk import from any CSV in the same format. Click each sub-menu item below to see its details.

Full WooCommerce Migration Workflow

1. Export from WooCommerce: WordPress admin → WooCommerce → Products → Export (CSV). Repeat for Categories (Tools → Export)
2. Import Categories First: MyntCart → Data Import Tools → Categories Import → Upload CSV
3. Import Products: Products Import → Upload CSV → Preview → Start Products Import
4. Fix Display Issues: Fix category display issues → Run Fix (if needed)
5. Import Customers: WordPress Customers → Upload CSV → Preview → Import. Customers keep their WordPress passwords and are not emailed
6. Verify: Check Product Management and User Management to confirm all data imported correctly

System Settings

Core configuration — business setup, integrations, themes, email templates, and module licenses.

Business Setup

Navigate to System Settings → Business Setup. In the admin these are thirteen separate pages in the sub-menu, not tabs on one screen — each has its own Save. They are grouped as tabs below only to keep this page short. Click each one to see its settings.

3rd Party & Other Configs

Navigate to System Settings → 3rd Party & Other Configs. All external service integrations are configured here.

How to Configure Each Service

Google Map APIs:

1. Go to 3rd Party → Google Map APIs
2. In Google Cloud, enable billing on the project and switch on the Maps JavaScript API, Places API (New) and Geocoding API
3. Enter the client key — the one the browser uses. Restrict it by website domain
4. Enter the server key — the one the platform uses for geocoding. Restrict it by server IP address
5. Optionally add a Map ID if you have created one for cloud map styling. Leave it blank for the default look
6. Toggle Active and click Save

Both keys live in the admin; you do not edit any server file to set them.

Firebase Auth:

1. Go to 3rd Party → Firebase Auth
2. Paste the Firebase Web API Key — the only credential this screen takes
3. Toggle it on and click Save. With it on, the login and registration OTP is sent by Firebase rather than by your SMS gateway

The rest of the Firebase configuration — auth domain, project ID, storage bucket, sender ID, app ID — belongs to push notifications and is entered under Push Notifications Setup.

Mail Config:

1. Go to 3rd Party → Mail Config
2. Fill in either the SMTP tab or the SendGrid tab — those are the two the screen offers
3. For SMTP: host (e.g. smtp.gmail.com), port (e.g. 587), username, password, encryption (TLS or SSL), and the mailer name typed into the driver field (smtp)
4. Set the from address and from name, switch the config on, and click Save
5. Open the Send Test Mail tab, type an address and send. Saving and testing are two separate actions

SMS API Config:

1. Go to 3rd Party → SMS API Config
2. Select your SMS provider from the twenty built in
3. Enter that provider's API credentials
4. Toggle Active and click Save

SMS Order Notifications and SMS Templates:

1. Go to 3rd Party → SMS Order Notifications and switch on the events you want messaged: Order Placed, Order Confirmed, Order Processing, Out for Delivery, Order Delivered, Order Canceled, Order Returned, Order Failed
2. Go to 3rd Party → SMS Templates to write what each of those sends, in each language you support. Every template has its own on/off, a 500-character limit and a live count of how many SMS segments it will cost
3. Use the placeholders exactly as printed — they are upper case: {ORDER_ID}, {CUSTOMER_NAME}, {SHOP_NAME}, {ORDER_AMOUNT}, {CURRENCY}, {DELIVERY_MAN_NAME}, {ORDER_STATUS}, {PAYMENT_STATUS}, {ORDER_DATE}, {TRACKING_ID}. Anything else is sent to the customer literally
4. Preview a template, then save it

Advanced SMS Templates:

1. Go to 3rd Party → Advanced SMS Templates
2. Switch Enable Advanced SMS on, then choose who is messaged — customer, vendor, delivery man — and which order and refund events send one
3. Edit the message for each recipient and event, filtering the list by recipient, event or language
4. Placeholders here are camel case: {customerName}, {orderId}, {orderAmount}, {shopName}, {deliveryManName}, {deliveryAddress}, {supportPhone}. The upper-case set above is understood too
5. Use Export to download every template as a JSON file, and Import to load one back — JSON only. Ticking overwrite existing replaces templates that already carry the same key; leaving it off keeps what you have and adds only what is new

Twilio WhatsApp Config:

1. Go to 3rd Party → Twilio WhatsApp Config
2. Enter Twilio Account SID and Auth Token
3. Enter your WhatsApp Business number
4. Toggle Enable Twilio WhatsApp — this alone powers POS invoice sharing and the test message
5. Turn on Notify stores of new orders and status changes if each store should receive a WhatsApp message for its orders. Every message is billed by Twilio, so it is off by default; with it off, the platform prepares a click-to-chat link an operator can open instead. POS sales never notify the store that rang them up.
6. Click Save

Storage Connection Settings:

1. Go to 3rd Party → Storage Connection Settings
2. Switch on either local system or 3rd party storage — one or the other decides where new uploads land
3. If you chose S3, fill in the credential card below: access key, secret access key, region, bucket, URL and endpoint. Any S3-compatible provider works, which is why the endpoint is asked for
4. Click Save. Files already uploaded stay where they are — switching storage does not move them

Push Notifications Setup:

1. Go to 3rd Party → Push Notifications Setup, then the Firebase Configuration tab
2. In the Firebase console, create a service account and download its JSON key. Paste the whole JSON into the service account content box — that is what authorises sends. There is no legacy server key and no VAPID key to find
3. Below it, fill in the Firebase web config values from the same project: API key, auth domain, project ID, storage bucket, messaging sender ID, app ID and (optionally) measurement ID
4. Click Submit
5. On the Push Notification tab, pick customer, vendor or delivery man and edit the message each event sends, in each language, with its own on/off switch

Social Media Settings

Navigate to System Settings → Social Media Settings. Configure social login, chat widgets, and profile links.

How to Enable Social Media Login

1. Go to Social Media Settings → Social Media Login
2. Toggle Google Login — enter Google OAuth Client ID and Client Secret (from Google Cloud Console → Credentials)
3. Toggle Facebook Login — enter Facebook App ID and App Secret (from Meta Developers → Your App)
4. Toggle Apple Login — enter the Apple client ID and secret, plus the key ID, team ID and key file Apple issues
5. Click Save. The callback URL each provider needs is your own domain with the provider's callback path — the settings page does not print it, so take it from the provider's own setup guide

How to Add the WhatsApp Chat Button

1. Go to Social Media Settings → Social Media Chat
2. Enter the WhatsApp number customers should reach, with its country code
3. Toggle it on and click Save — the button appears on the storefront immediately

This screen is WhatsApp only. There is no Messenger, Telegram or custom-link option, and no position or colour picker.

Pages & Media

Navigate to System Settings → Pages & Media. The static content pages, the Sell With Us landing page, the storefront Instagram strip and the file manager.

How to Manage Business Pages

1. Go to Pages & Media → Business Pages
2. Pick the page from the row of links across the top (e.g. Privacy Policy)
3. Use the rich text editor to write the content — headings, lists, links and images are all supported, and each language has its own copy
4. Some pages carry an Active switch to hide them from the storefront; About Us, Privacy Policy and Terms & Conditions do not, and are always shown
5. Click Save

Sell With Us Page Setup

1. Go to Pages & Media → Vendor Registration
2. Edit the header — title, sub-title and background image
3. Add the reasons under Why Sell With Us, and the steps under Business Process
4. Fill in the Download App block, and switch the Play Store and App Store buttons on or off
5. Add the FAQ entries vendors ask, each with its own on/off

This page is content only. Which fields a vendor must fill in, and whether their registration needs approving, are not set here.

System Setup

Navigate to System Settings → System Setup. Click each tab to see setup steps.

Login Settings

Navigate to System Settings → System Setup → Login Settings. Three tabs: how customers sign in, how OTPs and failed attempts are handled, and the secret paths your own staff log in on.

Email Templates

Navigate to System Settings → Email Template. Customize transactional email designs for each user role.

How to Customize Email Templates

1. Go to Email Template → Select category (Admin / Customer / Vendor / Delivery Man)
2. Click Edit on the template you want to customize
3. Modify the subject, body and footer text — each in every language you support
4. Use the placeholders exactly as printed. They are camel case, and the full set is {userName}, {adminName}, {vendorName}, {deliveryManName}, {shopName}, {orderId}, {transactionId}, {emailId}, {companyWebUrl}. Anything else is sent literally
5. Set the logo, the banner image, the button and its link, the footer links and social icons, and the copyright line
6. The preview beside the form updates as you type — there is no separate preview button
7. Click Save

Themes, Add-ons & Applications

Three menus under System Settings: MyntCart Themes holds Theme Setup and Theme Instructions, MyntCart Addons holds Addons and MyntCart Modules, and CodeMynt Applications is a page of its own. Each opens on its own pages only.

How to Change Theme

1. Go to MyntCart Themes → Theme Setup
2. Look through the theme cards — each shows a screenshot of that theme. There is no live preview link
3. Click Select on the theme you want. It switches immediately; there is no second Save to press
4. Lower down, choose the home page and shop page layout. Each option shows its own screenshot, and the one in use is badged Live. These layouts apply to the classic theme

Colours are not set here — the storefront palette is on Business Setup → General.

How to Install an Addon

1. Buy the add-on and download its installable zip. Keep the username and purchase code that came with it — activation asks for both
2. Go to MyntCart Addons → Addons and drop the zip into the upload box. The archive has to carry the module folder with its add-on information file inside, or the upload is refused. An add-on that is installed already is not written over by an upload: remove it on this page first
3. Publish the uploaded add-on with the tick on its card
4. Go to MyntCart Addons → MyntCart Modules, click Activate on that module and enter the username and the licence key from your CodeMynt purchase (modules are licensed by CodeMynt only, whichever place you bought the main application from). Activation runs the module's own licence check against the domain this install is configured for, and its menu comes fully alive once it passes

AI Settings, Fraud Alerts & Sales Forecast

Three rows under System Settings, below CodeMynt Applications. They are optional — nothing here has to be switched on for the store to run.

Your own Anthropic API key is what pays for the AI features, so usage is billed to you by the provider, not by us.

Payment Methods

Navigate to System Settings → Payment Methods. Configure which payment options are available to customers at checkout.

How to Enable a Digital Payment Gateway

1. Go to Payment Methods → Digital Payment Methods
2. Find the payment gateway you want to enable (e.g., Razorpay)
3. Click the Edit / settings icon
4. Toggle the gateway ON
5. Enter the required API credentials — API Key, API Secret / Secret Key
6. Select mode — Test (sandbox) or Live (production)
7. Click Save

PhonePe (Standard Checkout v2)

PhonePe runs on its Standard Checkout v2 through PhonePe's official SDK, on the website and in the customer app (which opens PhonePe's native SDK). No salt key is needed — that belonged to PhonePe's retired v1 API. The PhonePe card asks for:

• Client Id, Client Secret and Client Version — the OAuth client from the PhonePe business dashboard. Without a client id and secret for the selected mode, PhonePe is not offered anywhere
• Merchant Id — the one the customer app's PhonePe SDK starts with
• Webhook Username and Webhook Password — the credentials you give PhonePe for its webhook, which it sends to https://your-domain/api/v1/phonepe/webhook; the same pair is how the platform recognises PhonePe's calls

PhonePe takes Indian rupees only: a payment in any other currency is refused rather than charged at face value. The same keys power the PhonePe option at the POS.

How to Add an Offline Payment Method

1. Go to Payment Methods → Offline Payment Methods
2. Click Add New Method
3. Enter method name (e.g., "Bank Transfer")
4. Add payment instructions that customers will see — bank name, account number, IFSC, UPI ID, etc.
5. Add required input fields — customers fill these when submitting payment proof (transaction ID, screenshot, etc.)
6. Toggle Active and click Save

UPI Payments

Navigate to System Settings → Payment Methods → UPI payments. Customers pay into your own bank account by scanning a QR made from your UPI ID. There is no gateway, no webhook, no API key and no gateway fee. The trade-off is that nothing confirms a payment automatically, so a person checks each one against the bank. It is one UPI account for the whole platform: the storefront (all three themes), the customer app, the admin and vendor POS, and the store app and vendor app tills all pay into it.

How to Turn On UPI Payments

1. Under System Setup → Currency, add the Indian rupee (INR) with its exchange rate against your default currency. If your default currency is already INR, nothing is needed here.
2. Go to Payment Methods → UPI payments.
3. Enter your UPI ID — it must have the name@bank shape, or the save is refused. Use a business UPI ID, not a personal one.
4. Enter the Payee name shown in the customer's UPI app. It is required.
5. Optionally add a Note shown to customers on the payment page.
6. Switch on Show "Pay with UPI" at checkout and click Save.

How a Customer Pays

1. At checkout, a signed-in customer picks Pay with UPI and places the order. Guests do not see this option. The order is saved as unpaid.
2. The payment page shows the amount in rupees, a QR code, a link that opens a UPI app on the phone, and your UPI ID. The customer is also emailed a link back to this page.
3. After paying, the customer enters the UTR (the UPI reference number shown in their payment app, 8 to 40 characters) and can attach a screenshot of the payment (JPG, PNG or WEBP, up to 4 MB).
4. The payment appears under Payments reported by customers on the Pending tab, and the UPI payments menu item's badge counts it.

The customer app follows the same steps — place the order by UPI, see what to pay and how, submit the UTR — through the same service as the website, so both accept and refuse the same proofs.

How to Verify a Payment

1. Open Payment Methods → UPI payments and find the payment on the Pending tab of Payments reported by customers. The list shows the order, customer, amount to find, UTR, screenshot and when it was submitted.
2. Look for that UTR and amount in your bank account or UPI app.
3. If you find it, optionally add a note and click Verify, then confirm. The order is marked paid and the customer is emailed.
4. If you cannot find it, click Reject and optionally add a note. The order stays unpaid, and the customer can submit a corrected UTR from the same payment page.

Reviewed payments move to the Verified and Rejected tabs. A payment can be reviewed once: if two admins press Verify together, it is settled only once and the second is told it has already been reviewed.

SEO Settings

Navigate to System Settings → SEO Settings to configure search engine optimization for your storefront.

How to Configure SEO Settings

1. Go to System Settings → SEO Settings
2. Webmaster Tools — Paste your verification codes from Google Search Console, Bing, or Yandex into the respective fields and save
3. Robots.txt — Edit the content of your robots.txt file. Add Disallow rules for admin/auth pages and Allow for product/category pages. Click Save
4. Sitemap — Click Generate & Upload to Server to publish it, or Generate & Download to take the file away. Then submit the sitemap URL in Google Search Console
5. Robots Meta Content — Pick a page, choose index, follow for public pages and noindex, nofollow for checkout and account pages, set the canonical URL where one applies, and save
6. 404 Logs — Review the list of broken URLs. For important pages, set up 301 redirects. Clear old entries periodically

File Manager

Navigate to System Settings → Pages & Media → File Manager. Browse and upload the media on your server without an FTP client.

• Browse files — walk the upload folders, and switch between local storage and S3 if you have S3 configured
• Upload files — drag and drop or browse for images, documents and media; a zip can be uploaded and unpacked
• Download — take a copy of any file back off the server
• Copy path — copy a file's URL for use in products, banners or email templates

Files cannot be deleted or folders created from this screen — for that you need your host's file manager or FTP.

Error Pages

MyntCart includes pre-built custom error pages for all standard HTTP errors and application-specific error states. These provide a professional user experience when something goes wrong.

Application-Specific Error Pages